Clear, Fair, and Flexible

Cancel with Confidence

Our universal policy gives you grace periods, full refunds for advance bookings, and protection for life's surprises—so you can book worry-free.

Up to 100% Refunds

Generous windows for changes.

No Hidden Rules

One policy for all bookings.

Extenuating Coverage

Protected from the unexpected.

Why Our Policy Stands Out

Designed for real life: Simple, generous, and always on your side.

48-Hour Grace Period

Cancel within 48 hours of booking for a full refund of the stay price (if check-in is more than 48 hours away).

Extended Flexibility for Advance Bookings

For bookings 60+ days out, enjoy an additional 30-day full-refund window after the initial grace period.

Extenuating Circumstances Protection

We cover rare events like emergencies, disasters, or restrictions with potential full/partial refunds.

Simple Cancellation Process

Cancel easily via your account; refunds calculated instantly based on clear rules.

Transparent rules for every scenario.

Refunds apply to the stay price (the amount paid for the space itself).
The You’re Welcome service fee is non-refundable, except where required by law or under our Extenuating Circumstances policy.
Third-party costs (e.g., flights, catering) are never covered.

If your booking is pending (not approved or paid), cancel anytime—no charges or refunds needed.

Once confirmed and paid, our fair rules kick in.

Cancel within 48 hours of booking (if check-in >48 hours away) for 100% stay price refund. Service fee non-refundable.

After 48 hours or within 48 hours of check-in: No stay price refund. Strict but simple.

Extra flexibility: Full refund up to 30 days after the 48-hour grace period (before stay starts).

After that: Non-refundable stay price.

No self-serve refunds. Contact support for extenuating cases.

For rare events like medical emergencies, travel restrictions, disasters:

With our flexible policy, you can plan confidently.